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Return and Refund

RETURN POLICY

We offer 15 day returns for an item that gets damaged while using within 15 calendar days from the order date includes with the receipt.

Our Return Policy lasts 15 days. If 15 days have gone by since you order the item, unfortunately we can't offer you a return or exchange.

Due to hygiene reasons, we are unable to offer any returns on underwear, lingerie, lipstick, make-up kit, swim-wear items or hair remover items.

For skin allergic reactions after using our item, please return the item and be prepared with the details and with the medical certificate from a hospital or doctor. After which, the refund will be processed if we receive the returned products and with medical certificate.

Please take note that returned item are not refundable. Thank you for understanding.

Once our Quality Control group has evaluated the returned item, we will aim to process the new item replacement of your returned item free of charge within 2 calendar days.

 

REFUND POLICY

We offer a 100% money back guarantee on all items defective on delivery (the date you received the item). We are also able to send replacement items if you would like. Please message us on our Facebook page or email us at email@gotrendycart.com for more information on your refund request. If your order arrived damaged, please attach a video for proof so we can make it right for you as soon as possible.

Our Refund Policy lasts 15 days. If 15 days have gone by since you ordered your item, unfortunately we can't offer you a full refund or exchange.

To be eligible for the 100% Money Back Guarantee, your item must be arranged to be shipped back to us within 15 days from the date you ordered the product. Your item must be unused and in the same condition that you received it.

Refunds (if applicable)
Once your return is received and inspected, we will issue the full refund. Shipping costs are non-refundable. Thank you for understanding.

If you are approved, then your refund will be processed on that day. You will be refunded via GCash or via Money remittance centers (e.g. MLhuillier, Palawan Pawnshop, Cebuana Lhuillier, and MoneyGram) of your choice and near to you, if needed, please message us on our Facebook page or email us at email@gotrendycart.com.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, please contact us immediately.

Note: There is often some processing time before a refund is posted.

If you still have not received your refund yet, please message us on our Facebook page or email us at email@gotrendycart.com. and we will take an action immediately. Thank you for understanding.

If you have other questions, just contact us and we will be happy to help you!

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